Sonik

Draft: pending legal review. This page is not final and is not for publication. A UAE-qualified lawyer must review it, and every item in square brackets must be resolved first.

Warranty policy

Last updated: [TBC: date of publication]

This policy explains what is covered if your Sonik cable develops a fault.

1. Warranty period

Sonik cables come with a [TBC: warranty length] warranty against manufacturing defects, counted from the date of delivery. [TBC: owner decision D6.]

This warranty is in addition to your legal rights under UAE consumer law. It does not take those rights away. [LAWYER TO CONFIRM.]

2. What is covered

We will repair, replace or refund a cable that fails because of a manufacturing defect during the warranty period. [TBC: confirm which remedy applies, and whether the customer chooses.]

3. What is not covered

  • Damage from misuse, including bending or pulling beyond what the cable is designed for.
  • Water damage, or physical damage such as cuts or crushing.
  • Wear and tear from normal use.
  • Damage caused by an unsupported charger or device. [TBC: list the supported devices and charging standards, and any restrictions.]
  • Damage from modifications or repairs by anyone other than Sonik.

4. How to make a claim

  1. Email [TBC: support email] with your order number.
  2. Describe the fault in a few words.
  3. Send a photo or short video of the problem, if you can.

We will reply within [TBC: number] working days with the next steps. [TBC: confirm whether we ask you to send the cable back, and who pays for that.]

5. Performance and specifications

Data speed, display support, charging speed and similar features depend on your device, your charger and how you use the cable.

[TBC: Do not publish any specification, such as a data speed, display resolution or charging wattage, until the owner provides a test report or manufacturer data sheet. Remove any unsupported figure from product pages and this policy.]

6. Who provides the warranty

[TBC: confirm whether HMC FZE LLC (Sonik) or the factory provides the warranty, and how a factory warranty is handled.]

7. Contact us

Warranty claims: [TBC: support email].