This policy explains how you can pay for your Sonik order, how payments are kept safe, and what to do if a payment fails.
1. Currency
All prices and payments are in UAE dirhams (AED). Prices include 5% UAE VAT. [TBC: owner to confirm.]
2. Payment methods
| Method | How it works | Notes |
|---|---|---|
| Card | Pay by card on our secure payment page | Provided by [TBC: UAE payment gateway]. Card types accepted: [TBC] |
| Cash on delivery | Pay the carrier in cash when your order arrives | [TBC: availability, order limit and any fee] |
| Tabby or Tamara | Split your payment into instalments | Subject to approval by Tabby or Tamara. Their own terms apply. |
Availability can change. The methods you can use are shown at checkout.
3. Buy now, pay later (Tabby and Tamara)
- You can choose Tabby or Tamara at checkout if the option is shown.
- The provider checks whether you are approved. Approval is not guaranteed.
- If you are not approved, please choose another payment method.
- Instalments, fees and late-payment rules are set by Tabby or Tamara. Please read their terms before you agree.
- Refunds on these orders are handled through the provider. See the Returns and Refunds Policy.
[TBC: confirm the exact instalment terms and that each provider is live on the store.]
4. When you are charged
- Card: [TBC: charged when you place the order, or when we dispatch it].
- Tabby or Tamara: charged as set out by the provider.
- Cash on delivery: paid to the carrier on delivery.
5. How your payment is kept safe
- Card details are entered on the payment provider's secure page, not on our site. [TBC: confirm this for the chosen gateway and checkout setup.]
- We do not store your full card number. [TBC: confirm with the gateway and store platform before publishing this sentence.]
- Our site uses an encrypted connection (HTTPS). [TBC: confirm the SSL certificate is active on the live domain.]
- [TBC: state any security standard the gateway holds, such as PCI DSS, only if the gateway confirms it in writing.]
No payment system is completely risk-free. If you think your payment has been misused, contact your bank or card provider and tell us at [TBC: support email].
6. When a payment fails
If your payment fails:
- your order is not confirmed;
- you will not be charged for an order that was not confirmed;
- you can try again with the same or a different method.
If you are charged but no order is confirmed, contact us at [TBC: support email] with the payment details shown on your bank statement. [TBC: confirm the refund timing.]
7. Order checks
We may check orders for fraud or errors before we dispatch them. [TBC: owner to confirm the checks, and what happens if an order is held or cancelled. If cancelled, the payment is refunded in full.]
8. Taxes
Prices include 5% UAE VAT. [TBC: confirm.] Any delivery fee is shown before you pay.
9. Refunds
Refunds go back to the original payment method, or as set out in the Returns and Refunds Policy.
10. Contact us
Payment questions: [TBC: support email].