This policy explains how to return a Sonik cable and how you get your money back.
1. Your rights
You have rights under UAE consumer protection law. These rights apply in addition to anything in this policy. [LAWYER TO CONFIRM: the exact rights to return, exchange or refund for faulty, damaged or wrong items, and for a change of mind, under Federal Law No. 15 of 2020 and its executive regulations.]
2. Return window
You can return an item within [TBC: number] days of delivery. [TBC: owner decision D5. Confirm against consumer law before publishing.]
3. What you can return
Items must be:
- unused, or used only to check that they work [TBC: confirm whether opened cables are accepted];
- in their original packaging, with any accessories [TBC: confirm];
- in a condition that lets us sell them again.
[TBC: confirm whether a restocking fee applies. Do not publish a fee until the owner decides.]
4. What you cannot return
[TBC: owner to confirm. Examples only, to be checked against consumer law:]
- items returned after the return window;
- items damaged by misuse or by an unsupported charger or device;
- items that are not in a resaleable condition.
Faulty items are handled under the Warranty Policy and do not count against your return window.
5. How to start a return
- Email [TBC: support email] with your order number and the reason for the return.
- We will reply within [TBC: number] working days with return instructions and a return address.
- Pack the item in its original packaging and send it to us using the method we give you.
We will not accept a return that arrives without a return reference [TBC: confirm].
6. Return shipping
[TBC: choose one and delete the rest]
- We pay return shipping for faulty or wrongly sent items. You pay return shipping for other returns.
- We pay return shipping for all returns.
- You pay return shipping for all returns.
7. Refunds
- We refund your payment once we receive and check the item.
- Refunds are processed within [TBC: number] working days of our check.
- Your bank or card provider may take extra time to show the refund.
How we refund, by payment method:
| Paid by | Refund goes to |
|---|---|
| Card (gateway) | The same card [TBC: confirm with gateway] |
| Tabby or Tamara | Through the provider, under its terms [TBC: confirm process] |
| Cash on delivery | [TBC: bank transfer, or store credit. Never ask for bank details by an unsecured channel such as a public social media message.] |
8. Exchanges
[TBC: confirm whether exchanges for a different length or head type are offered, and how they work.]
9. Faulty or wrong items
- If you receive a faulty or wrong item, contact us at [TBC: support email] within [TBC: number] days.
- We will [TBC: replace the item, or refund it, at your choice], and we will arrange and pay for return shipping [TBC: confirm].
10. Contact us
Returns questions: [TBC: support email].