Sonik

Draft: pending legal review. This page is not final and is not for publication. A UAE-qualified lawyer must review it, and every item in square brackets must be resolved first.

Shipping policy

Last updated: [TBC: date of publication]

This policy explains how we dispatch and deliver your Sonik order.

1. Where we deliver

We deliver to addresses in the United Arab Emirates: [TBC: list the emirates covered, and confirm whether mainland and free-zone addresses are both served].

We do not deliver outside the UAE.

2. Dispatch time

  • Orders are dispatched within [TBC: number] working days of order confirmation (or of payment, for card orders) [TBC: confirm which].
  • Orders placed after [TBC: cut-off time, with time zone] are dispatched the next working day.
  • Working days are [TBC: Monday to Friday, or the days the owner uses].

3. Delivery times

Estimated delivery after dispatch:

AreaEstimate
[TBC: emirate or zone 1][TBC: X to Y working days]
[TBC: emirate or zone 2][TBC: X to Y working days]

These are estimates. They are not guaranteed. Delays can happen because of weather, public holidays or carrier issues.

4. Delivery fees

  • [TBC: choose one and delete the rest]
    • Delivery is free on all orders.
    • Delivery is free on orders over AED [TBC]. Orders under this amount pay AED [TBC].
    • Delivery costs AED [TBC] on all orders.
  • The delivery fee is shown before you pay.
  • [TBC: owner decision D2. Do not publish a free delivery claim until this is confirmed.]

5. Who delivers

Orders are delivered by [TBC: carrier name, or Sonik's own delivery].

6. Tracking

[TBC: choose one and delete the other]

  • When your order is dispatched, we email you [TBC: tracking number and carrier link, or delivery reference]. Tracking updates depend on the delivery company.
  • Tracking is not available for your order. For an update, email [TBC: support email] with your order number.

7. Cash on delivery

If you pay in cash on delivery:

  • Please have the exact amount ready if the carrier asks for it [TBC: confirm whether change is given].
  • [TBC: order limit for cash on delivery, and any COD fee.]
  • [TBC: whether card-on-delivery is offered.]

8. Failed deliveries

If nobody is available to receive the parcel, the carrier will [TBC: number] attempt to deliver it and will then leave a note or return it to us. [TBC: who pays for redelivery, and what happens to cash-on-delivery orders that are returned.]

9. Your address

Please check your delivery address and phone number before you pay. We cannot change the address once the order is dispatched. Contact us at [TBC: support email] as soon as possible if you need a change, and we will try to help.

10. Lost or damaged parcels

If your parcel is lost or arrives damaged:

  1. Contact us at [TBC: support email] within [TBC: number] days of the estimated delivery date.
  2. Give your order number.
  3. For damage, send a photo of the parcel and of the cable.

We will [TBC: replace the item, refund it, or raise a claim with the carrier] as described in the Returns and Refunds Policy.

11. Where orders are sent from

Orders are dispatched from [TBC: dispatch address or warehouse location].

12. Contact us

Shipping questions: [TBC: support email].